When a Complaint or Grievance Is Brought to a Supervisor

question 54

Multiple Choice

When a complaint or grievance is brought to a supervisor, he or she should do all of the following EXCEPT:

• A) Listen patiently and with an open mind.
• B) Delay the time for an initial hearing.
• C) Encourage the employee to say whatever is on his or her mind.
• D) Treat the employee's problem as important.

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