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According to the text, two types of observation are:
Positive Messages
Communications that convey optimistic, constructive, or beneficial information, often aimed at uplifting the recipient's mood.
Letter of Recommendation
A written endorsement of a person's character and qualifications, typically from a previous employer, teacher, or professional associate, used to support applications for jobs, scholarships, or academic positions.
Customer Complaint
Refers to a formal expression of dissatisfaction or grievance from a customer about a product or service.
Company Policy
A set of guidelines and rules that dictate how various situations should be handled within a business, ensuring consistency and compliance.
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