Which of the Following Should a Manager Using Activity-Based Management

question 118

Multiple Choice

Which of the following should a manager using activity-based management attempt to reduce or eliminate?

• A)Customer service in the warranty department
• B)Sales team to respond to customer needs
• C)Insurance division to process liability insurance payments
• D)Professional development workshop for managers to improve customer service

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Definitions:

Framing

The process of presenting or structuring information and issues in a particular way to influence interpretation or decision making.

Credibility

The quality or attribute of being believable or worthy of trust based on one's reliability, expertise, and honesty.

Trustworthiness

The ability to be relied on as honest or truthful.

Inoculation Theory

A psychological theory suggesting that exposure to weakened forms of an argument increases later resistance to that argument, similar to how exposure to a virus can create immunity.