A Team of Writers Is Just Beginning a New Documentation

question 24

Multiple Choice

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

• A) Discuss cultural differences.
• B) Create a style sheet.
• C) Create a document template.
• D) Establish clear work procedures.

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Definitions:

Service Quality

The assessment of how well a delivered service meets the customer's expectations and the difference between perceived service and expected service.

Dimensions

Refers to the measurable attributes of an object, including height, width, depth, and length.

Intangibility

A characteristic of services that means they cannot be seen, touched, tasted, or measured in the same manner as physical goods.

Marketers

Professionals responsible for promoting and selling products or services, including market research and advertising strategy development.