To Minimize Product-Liability Lawsuits in the Event of Improper Use

question 22

Multiple Choice

To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the company's lead technical writer NOT give to the company's manual writer?

• A) Repeat safety information if you think that the repetition will increase the probability of its being read.
• B) If our company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box.
• C) For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction.
• D) Do not choose safety labels arbitrarily.

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Definitions:

Self-disclosure

The act of revealing personal information about oneself to others, which can help in building trust and relationships.

Acoustic

Pertaining to sound, its generation, transmission, and effects.

Visual

Relating to seeing or sight, involving the use of visual aids or the ability to see or be seen.

Generational Cohort

A group of people born around the same time, raised in a similar place, and who typically share similar values, preferences, and attitudes as a result of their shared experiences.