Who Are the Participants in a Contextual Inquiry

question 18

Multiple Choice

Who are the participants in a contextual inquiry?

• A) users in a real workplace environment
• B) subject-matter experts
• C) usability experts
• D) people who match the profile of potential users

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Definitions:

Six Sigma

A data-driven approach and methodology for eliminating defects in any process, aiming to improve the quality of the output of a process by identifying and removing the causes of errors.

ISO 9000

A set of international standards for quality management and quality assurance designed to help companies ensure they meet customer and other stakeholder needs.

North American Free Trade Act (NAFTA)

An agreement among the United States, Canada, and Mexico designed to remove tariff barriers between the three countries.

Average Wages

The median salary earned by workers in a specific job, industry, or geographical area, calculated by dividing the total wages by the number of wage earners.