You Work for a Company That Makes High-Volume Photocopiers for Use

question 10

Multiple Choice

You work for a company that makes high-volume photocopiers for use in business settings. Your team is preparing to test the usability of the new repair manual for the company's Series 400 photocopier system, and you are helping to write the test materials. Which of the following is an appropriate task to ask a user of the Series 400 repair manual to complete?

• A) Find "toner replacement" in the index.
• B) Find the instructions for toner replacement.
• C) Follow the instructions for replacing the toner in the Series 400 copier.
• D) Find every chapter that refers to "toner replacement."

---

Definitions:

External Communications

The process of conveying information and messages from an organization to the outside world, including the public, customers, investors, and other stakeholders.

Vision

A mental image of what the future could or should be, guiding an individual or organization's planning and decision-making processes.

Corporate Culture

A set of shared values, beliefs, and practices that characterizes an organization and influences its members.

Institutional System

The structured and established practices, rules, and norms governing behavior and interactions within an organization or society.