In the United Airlines Example Given in Your Text,it Was

question 56

Multiple Choice

In the United Airlines example given in your text,it was stated that all departments of the company used the results of its in-flight customer satisfaction survey.Which department used the customer satisfaction report to evaluate the performance of United,both internally in achieving its goals,and externally compared to the competition?

• A)the marketing department
• B)the airport department
• C)the executive management
• D)the finance department

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Definitions:

Mutually Beneficial

A situation or agreement where all parties involved gain benefits or advantages from the relationship or transaction.

Informal Group

A group formed naturally within an organization based on personal relationships or shared interests rather than organizational structure.

Groupthink

A mental effect found in a group setting where the preference for unity or agreement leads to illogical or ineffective choices.

Cohesiveness

The measure of the bond or strength of the relationships uniting the members of a group or team towards a common objective.