The Ossicles

question 18

Multiple Choice

The ossicles

• A)transmit vibrations to the tympanic membrane from the oval window.
• B)transmit and amplify vibrations from the tympanic membrane to the oval window.
• C)transmit and amplify vibrations from the oval window to the round window.

---

Definitions:

Writing a Claim Message

Crafting a communication that asserts a right or seeks an adjustment, often related to a problem with goods or services.

Corrective Action

Measures taken to rectify a problem, error, or deviation from expected standards or practices.

Apology

An expression of regret or sorrow for having done wrong or caused inconvenience, often a key component in resolving conflicts and maintaining relationships.

Indirect Claim Message

A communication approach that addresses an issue or claim in a less straightforward manner, often used to soften criticism or a complaint.