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Charles Dieter and Joey Davis worked together to steal nearly $50,000 from Valdosta Medical Supply. Charles, an accounts payable clerk, deliberately overpaid a few of the company's vendors. He then called the vendors, explained the "mistake," and asked for the excess to be refunded. Joey, a mailroom employee, intercepted the incoming refund checks and cashed them. The two men split the proceeds. What type of scheme did Charles and Joey commit?
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Materials made by reinforcing epoxy resin with fibrous materials, known for their high strength, durability, and resistance to chemicals and heat.
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A composite material that combines titanium and graphite, known for its high strength and lightweight properties.
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Critical points of interaction between a customer and a company, which significantly impact the customer's perception and satisfaction.
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The basic level of service or product quality that customers believe they will receive from a business.
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