According to Donald Kirkpatrick's the Four Levels of Approach, Which

question 10

Multiple Choice

According to Donald Kirkpatrick's The Four Levels of Approach, which of the following is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits?

• A) Application
• B) Learning
• C) Impact
• D) Satisfaction

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Definitions:

Inferior Good

An Inferior Good is a type of good whose demand decreases as the income of consumers increases, contrasting with normal goods.

Income

This is the financial gain (money) earned by an individual or entity, usually over a period of time, through work, investments, or business ventures.

Demand

The total amount of a good or service that consumers are willing and able to purchase at various prices during a specified period.

Complementary Goods

Products or services that are used together, where the use of one increases the value of the other.