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Cubans were shocked by revelations about the "Ochoa affair." What was the Ochoa affair?
Product Availability
Refers to the extent to which products are in stock and accessible to customers at the point and time of need.
Stock Outs
Situations where the demand for a product exceeds the supply, leading to an unavailability of the product.
Overdue Deliveries
Shipments or parcels that have not arrived at their destination by the expected delivery date.
Benchmarking
The process of comparing a company's products, services, or processes against those of leading competitors or industry standards to identify areas for improvement.
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