What is the functional group shown below? 
Definitions:
Courteous Effect
The positive result or impact generated by polite and respectful behavior towards others.
Conversational Language
A casual and informal language style used in everyday spoken communication, characterized by simplicity and personal tone.
Goodwill
An intangible asset representing the value of a company's brand name, solid customer base, good customer relations, good employee relations, and any patents or proprietary technology.
Concise Messages
Communication that provides necessary information in a clear and brief manner, without unnecessary words or details.
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