Which of the Following Is Typical of Customers' Behavior at Hong

question 3

Multiple Choice

Which of the following is typical of customers' behavior at Hong Kong's McDonald's?

• A) The staff is friendly and everyone-including the customers-smiles a lot.
• B) Customers clear off their tables and are eager to keep the restaurant tidy and clean.
• C) Customers tend not to use napkins (though they are widely available) because they believe that paper products are too valuable to use so wastefully.
• D) Customers are voluntarily sex-segregated, with males on one side of the restaurant and females on the other.

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Definitions:

Hostility

Expressions of anger, aggression, or opposition towards others, can manifest in attitudes, behavior, or communication.

Overt Aggression

Explicit and open hostile behavior or actions intended to dominate or harm another individual.

$500 Annual Health Benefit

A specific monetary allowance provided to employees each year, intended for covering health-related expenses.

Wellness Program

A structured plan offered by organizations to promote healthy behaviors and improve health outcomes among employees.