As a Waitress, Lucia Greets All of Her Customers with a Smile

question 38

Multiple Choice

As a waitress, Lucia greets all of her customers with a smile and maintains a positive demeanor throughout their meals, even if a customer is demanding or rude. She is engaged in ______.

• A) rationalization
• B) disenchantment
• C) emotional labor
• D) charismatic labor

---

Definitions:

Native Americans

The indigenous peoples of the United States, including both American Indian and Alaska Native groups.

Heterogeneous Cultures

Cultures composed of diverse and varied elements, including different traditions, languages, practices, and beliefs, contributing to a rich and multifaceted society.

Panethnicity

A term that groups together various ethnic identities under a single category, often for political or social reasons.

Collective Identity

A shared sense of belonging to a group, characterized by common attitudes, interests, and goals, which shapes individual identities in relation to the group.