Saturn Systems, an Information Technology Company, Determines That Most Problems

question 48

Multiple Choice

Saturn Systems, an information technology company, determines that most problems handled by employees at its help desk can be resolved within 20 minutes. The company sets 20 minutes as the standard time for resolving a customer problem. If an employee solves a customer's problem in less than 20 minutes, the employee still earns 20 minutes' worth of wages. Which payment method does this scenario illustrate?

• A) piecework plan
• B) differential plan
• C) standard hour plan
• D) merit pay
• E) performance bonus

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Definitions:

Ledger

A book or collection of accounts in which account transactions are recorded, categorized by account type, and used to prepare financial statements.

Normal Balances

The typical balance sides (debit or credit) for different types of accounts in accounting, determining how increases or decreases are recorded.

Accumulated Depreciation

Accumulated depreciation represents the total amount of depreciation expense that has been recorded against a fixed asset over its useful life to reflect its loss of value.

Liabilities

Financial obligations or debts that a company owes to external parties, which must be settled over time through the transfer of economic benefits including money, goods, or services.