Leonard, the Manager of a Manufacturing Firm, Wants the Organization

question 102

Multiple Choice

Leonard, the manager of a manufacturing firm, wants the organization to perform better. He expects his employees to think more like owners, taking a broad view of what they need to do in order to make the organization more effective. In this case, Leonard should

• A) pay his employees per piece that is manufactured.
• B) create a balanced scorecard.
• C) reorganize the departments in the organization.
• D) implement a profit-sharing incentive plan.
• E) hire new employees and pay them above the market rate.

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Definitions:

Yelling Behavior

Vocal expressions performed at a high volume, often indicative of anger, distress, or attempting to command attention.

Partial Reinforcement Effect

The greater resistance to extinction of an instrumental or operant response following intermittent rather than continuous reinforcement during acquisition.

Frustration Theory

A psychological concept suggesting that frustration, or the blocking of goal achievement, leads to aggression or other antisocial behaviors.

Contingency Management

A type of behavioral therapy based on the principle of reinforcing desired behaviors with rewards while not reinforcing or punishing undesirable behaviors.