The Critical-Incident Method Requires Managers to Keep a Record of Specific

question 18

True/False

The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

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Definitions:

Job Satisfaction

A measure of how content an individual is with their job, involving aspects like work environment, compensation, and personal fulfillment.

Normative Commitment

Organizational commitment based on an individual’s perceived obligation to remain with an organization.

Organizational Commitment

The strength of an individual’s identification with an organization.

Continuance Commitment

Organizational commitment based on the fact that an individual cannot afford to leave.