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Distinguish between behavioral observation scales (BOS) and behaviorally anchored rating scales (BARS).
Allowable Actions
Those actions or behaviors that are permitted within a given set of rules, regulations, or contexts.
Total Quality Management
An organizational approach focused on continuous improvement in all aspects of work, from decision-making to customer service, by involving every employee.
Process Controls
Mechanisms and techniques used to manipulate and maintain the operation of processes to achieve desired outputs consistently.
Divisional Departmentation
Groups individuals and resources by products, territories, services, clients, or legal entities.
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