BigFive Inc

question 99

Multiple Choice

BigFive Inc. has been known for its excellent customer service since its start more than 40 years ago. The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality. How does BigFive's selection process contribute to the company's high performance?

• A) BigFive focuses on outcomes that can be defined in specific terms.
• B) BigFive can benefit from the use of teamwork and employee empowerment.
• C) BigFive's selection process avoids the use of psychological testing.
• D) BigFive's employees have more technical skills than competitors' employees have.
• E) BigFive's employees not only know how to do their work but also are enthusiastic and committed.

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Definitions:

Frustration

Frustration is an emotional response to opposition, related to anger, annoyance, and disappointment, caused by an inability to achieve something or by a perceived lack of control over a situation.

Direct Coping

Facing a stressor and working to overcome it, involving actions and strategies to tackle the problem head-on to reduce or remove the source of stress.

Defensive Coping

Strategies employed to protect oneself from psychological harm, often by reducing anxiety or guilt through various mechanisms like denial or rationalization.

Americans

Citizens or nationals of the United States of America.