The Three Things Human Resource Management Needs to Define in a Customer-Oriented

question 25

Multiple Choice

The three things human resource management needs to define in a customer-oriented approach are

• A) the customer needs, the size of the organization, and the number of customers.
• B) the customer groups, the customer needs, and the activities required to meet those needs.
• C) the size of an organization, the customer groups, and the level of motivation of the customers.
• D) the size of the organization, the number of customers, and the customer needs.
• E) the dedication to quality, the size of management, and the goals of the organization.

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Definitions:

Biased Decision Making

The phenomenon where decisions are influenced by preconceived opinions or preferences, leading to potentially unfair outcomes.

Stereotype

What occurs when attributes commonly associated with a group are assigned to an individual.

Group Attributes

Characteristics or qualities that define a group, influencing its behavior, performance, and how its members interact.

Individual

Refers to a single human being as distinct from a group, class, or family, often emphasized in contexts of personal responsibility and autonomy.