Which of the Following Is a Customer Satisfaction Measure That

question 37

Multiple Choice

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

• A) competitiveness in the local labor market
• B) the ratio of average salary offers to the average salary in the community
• C) per capita (average) merit increases
• D) the percentage of overtime hours to straight time
• E) the ratio of recommendations for reclassification to number of employees

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Definitions:

Unfunded Pension Liability

The gap between the projected benefits of a pension plan and the assets available to fund those benefits.

Pension Rights

The entitlements that employees accumulate over time that entitle them to receive benefits from a pension plan upon retirement.

Salaries Expense

The total amount recorded by a business for the wages and salaries paid to employees during a reporting period.

Partially Funded Pension Rights

Pension benefits that are partially backed by funding; not fully financed in advance.