Kapcom Telecom Wants to Implement an On-The-Job Training Program for the Sales

question 67

Multiple Choice

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

• A) simulation.
• B) social support.
• C) situational constraints.
• D) psychological mindedness.
• E) experiential conflicts.

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Definitions:

Accumulated Depreciation

The total amount of a tangible asset's cost that has been allocated as depreciation expense since the asset was acquired and put into use.

Cash Dividends

Cash distributions from a company's earnings to its shareholders.

Balance Sheet

An account that outlines the financial position of a company, detailing its assets, liabilities, and owners' equity at a given point in time.

Income Statement

A financial statement that shows a company's revenue and expenses, and the resulting profit or loss, over a specific period.