Kapcom Telecom Wants to Implement an On-The-Job Training Program for the Sales

question 67

Multiple Choice

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

• A) simulation.
• B) social support.
• C) situational constraints.
• D) psychological mindedness.
• E) experiential conflicts.

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Definitions:

Inequity

The perceived unfairness or imbalance in the distribution or treatment in social exchanges, leading to dissatisfaction and tension.

Outcomes

The results or effects that are a consequence of specific actions, processes, or behaviors.

Thistle Tube

A laboratory equipment used primarily in filtration and gas collection, featuring a funnel-like top and a long, narrow stem.

Fontanels

Soft, membranous gaps between the cranial bones of an infant's skull that facilitate birth and brain growth.