Kapcom Telecom Wants to Implement an On-The-Job Training Program for the Sales

question 67

Multiple Choice

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

• A) simulation.
• B) social support.
• C) situational constraints.
• D) psychological mindedness.
• E) experiential conflicts.

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Definitions:

Overgeneralized

Referring to a conclusion or generalization that is too broad and not supported by the specific instances or evidence available.

Self-focused

Refers to the tendency of individuals to direct attention inward towards themselves, often analyzing their own behaviors and attributes.

Vicious Cycle

A sequence of reciprocal cause and effect where a problem exacerbates itself, leading to a deteriorating situation or condition.

Negative Thinking

A cognitive pattern where an individual consistently perceives situations or experiences in a pessimistic or detrimental manner.