Kapcom Telecom Wants to Implement an On-The-Job Training Program for the Sales

question 67

Multiple Choice

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

• A) simulation.
• B) social support.
• C) situational constraints.
• D) psychological mindedness.
• E) experiential conflicts.

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Definitions:

Psychotherapy

Psychotherapy is a treatment modality in which psychological methods, particularly when based on regular personal interaction, are used to help a person change behavior and overcome problems in desired ways.

Drug Therapy

The treatment of disease or symptoms with pharmaceutical drugs.

Cognitive-behavior Therapy

A type of psychotherapeutic treatment that helps patients understand the thoughts and feelings that influence behaviors.

Self-efficacy

An individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.