Charlotte, the Manager of an Electronics Store in Ohio, Gives

question 72

Multiple Choice

Charlotte, the manager of an electronics store in Ohio, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is Charlotte implementing in her store?

• A) job sharing
• B) job extension
• C) job rotation
• D) job enrichment
• E) job evaluation

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Definitions:

Operating Objectives

Specific, short-term targets set by an organization to guide daily operations and ensure alignment with overall strategic goals.

Strategic Objectives

High-level goals that an organization sets to guide its direction and development, aligning with its mission, vision, and overarching strategies.

Corporate Objectives

The goals or targets that a corporation aims to achieve, which guide its operational and strategic decisions.

Planning Objectives

Goals set during the planning phase that outline the desired outcomes of plans and strategies.