An Accounting Firm Is in the Process of Interviewing Candidates

question 59

Multiple Choice

An accounting firm is in the process of interviewing candidates for the position of receptionist. A job candidate arrives at an interview accompanied by a service dog. Which action by an employer would best meet the requirements of equal employment opportunity?

• A) describing job requirements and asking the employee how she would meet them
• B) telling the candidate politely that a blind person can't be a receptionist
• C) explaining that the company has a no-pets rule
• D) making every possible accommodation for this person, at any cost
• E) hiring the candidate, whether or not she is qualified for the job

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Definitions:

Bounded Rationality

The concept that when individuals make decisions, their rationality is limited by the information they have, the cognitive limitations of their minds, and the finite amount of time they have to make a decision.

Intellectual Capital

Refers to the intangible value of a business, representing the sum of its knowledge, skills, inventions, and connections.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to mind when evaluating a specific topic, concept, method, or decision.

Representativeness Heuristic

A cognitive shortcut in which one makes judgments about the probability of an event based on how closely it matches one's stereotypes or expectations.