Sky Meadows Health Care Systems Set Up a Program That

question 5

Multiple Choice

Sky Meadows Health Care Systems set up a program that encourages employees to share their ideas for patient satisfaction and cost savings. After a year of collecting these ideas, the HR department conducted an employee survey and learned that its employees did not feel very empowered. What else should Sky Meadows do to improve the sense of empowerment?

• A) Hold employees accountable for their results.
• B) Train employees to use information resources.
• C) Show that management is listening to the ideas and implementing the valuable ones.
• D) Train managers to link employees to resources within and outside the organization.
• E) Encourage employees to interact with staff throughout the organization.

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Definitions:

First Purchase

The initial buying action taken by a consumer with a brand or product, marking the beginning of the customer's engagement with that brand.

Brand Name

The name given to a product or service from a specific source used to distinguish it from others.

Important Attributes

Key features or characteristics of a product or service that are significant to consumers and can influence their purchasing decision.

Trial Stage

A phase in product adoption or marketing where consumers are given the opportunity to try a product or service before making a purchase decision.