In What Way Does Teamwork Make Work More Significant

question 16

Multiple Choice

In what way does teamwork make work more significant?

• A) It centralizes authority so workers do not have to make decisions.
• B) Team members have less authority, so they can relax.
• C) Teams get to work on fast-moving assembly lines.
• D) Team members contribute to quality and assume many activities traditionally reserved for managers.
• E) Teams spare employees from having to work directly with customers.

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Definitions:

Three-dimensional

Pertaining to an object or space having width, height, and depth.

Moment-of-truth

Critical points in the service delivery process where customers interact with the service and form impressions about its quality.

Service Provider

An entity that offers services to others, typically in exchange for payment.

Customer's Expectation

The set of beliefs or standards that customers have regarding the level of service or quality of product they will receive from a provider.