The Mandarin Oriental Hotel's Use of Computer Systems to Keep

question 87

Multiple Choice

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

• A)improved flexibility.
• B)improved decision making.
• C)improved efficiency.
• D)customer and supplier intimacy.
• E)operational excellence.

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Definitions:

Supply Chain

The network between a company and its suppliers to produce and distribute a specific product to the final buyer, encompassing all stages of processing and shipping.

Inventories

Stocks of goods and materials that a company holds for the purpose of resale or production.

Inventory

The total quantity of goods and materials held in stock by a business, warehouse, or retail location.

Overstocking

The practice of holding more inventory than is necessary, often leading to excess stock that is difficult to sell.