Focusing on Customers Has Not Always Been the Hallmark of Strategic

question 26

Multiple Choice

Focusing on customers has not always been the hallmark of strategic planning. In fact, in the early 20^th century, firms tended to focus strictly on __________ rather than on developing relationships with customers.

• A) efficiency and quality
• B) selling products to customers
• C) marketing research
• D) growth and corporate profits
• E) new product development

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Definitions:

Temporary Staffing

Refers to the employment of workers on a non-permanent basis to meet short-term increases in workload or to fill in for absent employees.

HR Functions

Various duties and responsibilities associated with the human resources department, including recruitment, training, employee relations, and benefits management.

Outsourced

The process by which businesses delegate certain tasks or services to external providers or companies, often to reduce costs or improve efficiency.

Payroll

The total amount of money that a company is obligated to pay to its employees for a set period or on a given date.