All of the Following Are Reasons for the General Decline

question 5

Multiple Choice

All of the following are reasons for the general decline in customer satisfaction over the past 20 years EXCEPT:

• A) Customers are much less brand loyal than in the past.
• B) Today's customers are very price sensitive.
• C) Today's customers are exceptionally demanding.
• D) Product quality is much lower now than at any time in the past.
• E) Customers are more cynical, have more information, and have more attitude than ever before.

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Definitions:

Maslow's Perspective

An approach to understanding human motivation and behavior that emphasizes a hierarchy of needs, from basic physiological needs to self-actualization.

Emotional Maladjustment

A state characterized by the inability to regulate emotions or adapt emotionally to one's environment, often leading to psychological distress.

Metaneed

Represents the intrinsic growth needs that motivate a person to achieve higher states of psychological development, such as creativity and morality.

Maslow

Refers to Abraham Maslow, a psychologist known for creating Maslow's hierarchy of needs, a theory in psychology on human motivation.