A Bank Has Reworked Its Mortgage Application Process So That

question 42

Multiple Choice

A bank has reworked its mortgage application process so that several steps are handled by computer software,and some steps are combined to reduce bottlenecks in processing.The goal is to gradually improve its efficiency over time.This is an example of

• A)automation.
• B)rationalization of procedures.
• C)paradigm shift.
• D)business process redesign.
• E)organizational change.

Comprehend the role of examples, evidence, and storytelling in strengthening messages.

Appreciate the value of pre-writing processes like outlining in crafting coherent messages.

Identify factors that pertain to the scope of a business message.

Understand the effectiveness and appropriateness of narrative techniques in business communication.

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Definitions:

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