Examlex
Categories of tools for BPM include all of the following except
Group Norms
Unwritten set of expectations for group members—what people ought to do; basic principle to follow in getting along with coworkers
Orientation Programs
Training sessions designed to familiarize new employees with the policies, procedures, and culture of an organization.
Being Civil
The act of being polite and respectful in interactions with others, demonstrating good manners and courtesy.
Basic Manners
Fundamental etiquettes or behaviors expected by society to be demonstrated in social or professional settings.
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