Operational Managers Use ESS Primarily to Solve Specific Problems

question 30

True/False

Operational managers use ESS primarily to solve specific problems.

Know when and how to appropriately convey refusal or negative feedback.

Distinguish between primary and secondary purposes of negative messages.

Understand the importance of maintaining goodwill and a positive image during negative communication.

Grasp the concept of effectively delivering bad news within an organization.

---

Definitions:

Socialization

The process by which individuals learn the values, norms, and behaviors appropriate to their society.

Intersectionality

A concept used to describe the ways in which various aspects of identity interconnect on multiple and often simultaneous levels and can form interlocking systems of oppression.

Homogeneity

The quality or state of being composed of parts that are all of the same kind; uniformity.

Fluidity

The quality of being adaptable or capable of changing easily; often used in the context of gender, sexuality, and identity to describe a spectrum of experiences that are not fixed.