Which of the Following Is Not One of the Four

question 56

Multiple Choice

Which of the following is not one of the four types of customers described in the case study on Graybar?

• A)core customers
• B)opportunistic customers
• C)marginal customers
• D)service-drain customers
• E)niche customers

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Definitions:

Service Level

A measure of the quality and timeliness of service provided to customers, often framed as a percentage of customer demands met on time.

Gallons of Milk

A volumetric measurement commonly used to quantify liquid milk in a specified quantity for consumption, production, or sale.

Service Level

A measurement used in management to define the standard of performance aimed to be achieved in delivering services or products to customers.

Standard Deviation

A statistical indicator that quantifies the spread of scores or values around the mean in a dataset, illustrating the variability or consistency among the data.