Customer Service Modules in CRM Systems Provide Tools For

question 52

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)organizing effective marketing campaigns.

---

Definitions:

Manufacturing Overhead

All indirect costs associated with the production process, excluding direct materials and direct labor.

T Accounts

A bookkeeping tool used to visualize and simplify the recording of transactions in debit and credit format.

Underapplied Overhead

A situation where the allocated manufacturing overhead costs are less than the actual overhead costs.

Direct Materials

Raw materials that are directly traceable to the production of specific goods or services and are significant in terms of cost.