All of the Following Service Capabilities Would Be Found in Major

question 88

Multiple Choice

All of the following service capabilities would be found in major CRM products except

• A)customer satisfaction management.
• B)returns management.
• C)call center & help desk.
• D)service analytics.
• E)order management.

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Definitions:

Group Needs

Refer to the requirements and desires shared by members of a group, crucial for the group’s cohesion and functionality.

Selection Effect

Refers to a bias introduced into research when individuals are not randomly assigned, leading to non-comparable groups.

Peers

Individuals of similar age, status, or interest, often considered equals within a specific context.

Attitudes

Psychological tendencies expressed by evaluating a particular entity with some degree of favor or disfavor.