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Gorbachev's program included all of the following except
Discharge
The act of formally terminating an employee's employment with an organization.
Ombudsperson
An official appointed to investigate individuals' complaints against maladministration, especially that of public authorities.
Negotiation
A dialogue between two or more parties aimed at reaching a consensus or solving a conflict, often involving compromise or the development of new solutions.
Mediation
A form of alternative dispute resolution where a neutral third party helps those in conflict find a mutually acceptable solution.
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