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The Work of Harvey

question 16

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The work of Harvey


Definitions:

Dow Chemical Canada

A subsidiary of The Dow Chemical Company, operating in Canada and focused on the manufacture and supply of chemical products.

Strategic Plan

An organized procedure for forecasting a preferred future, and turning this forecast into wide-ranging goals or objectives, followed by a plan of action to accomplish them.

Service-Quality Dimension

Aspects that customers use to evaluate the performance and quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Tangibles

Physical items or properties that can be seen, touched, and measured, as opposed to intangible assets like patents or copyrights.

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