Using Effective Public Relations Involves Establishing a Dialogue with Customers

question 251

True/False

Using effective public relations involves establishing a dialogue with customers so that information can be exchanged and trust can be developed.

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Definitions:

Direct Approach

A communication style or strategy that involves being straightforward and clear about intentions or demands.

Indirect Approach

A communication strategy where the main point or conclusion is presented after the details, background information, or arguments.

Buffer Statement

A statement used to soften the impact of bad news or a negative message, often used in communication to maintain goodwill.

Common Ground

Shared interests, beliefs, or understanding that allows different parties to find mutual agreement or a basis for communication.