Bethany Just Finished Making a Sales Presentation to a Major

question 213

Multiple Choice

Bethany just finished making a sales presentation to a major prospect. In the next step of the selling process, Bethany will likely be:

• A) processing the customer's order.
• B) closing the sale, by asking the customer to make a commitment.
• C) answering customer questions and dealing with objections.
• D) setting an appointment for the customer to meet with her boss.

Distinguish between Kohlberg's justice perspective and Gilligan's care perspective in moral development.

Differentiate between index and status offenses.

Explain the distinction between moral competence and moral performance as per the social cognitive theory.

Understand the concepts of forgiveness and gratitude and their contrasts.