Central Communications,a Company That Provides Land Line,cell Phone,Internet,and Television Services

question 153

True/False

Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.

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Definitions:

Standard Deviation

The statistical metric that calculates the dispersion or spread of data points in a dataset around the average value.

Raw Score

An untreated score before manipulation or processing to make it a standard score, as must be done for all norm-referenced tests. Raw scores alone tell us little, if anything, about how a person has done on a test. We must take an individual’s raw score and do something to it to give it meaning.

Publisher Score

The score provided or established by the entity responsible for creating and distributing a test, indicating a test taker's performance relative to predefined criteria or norms.

Ordinal Scale

A scale of measurement in which the magnitude or rank order is implied; however, the distance between measurements is unknown.