The First Step Toward Establishing Open Communication Within an Organization

question 144

Multiple Choice

The first step toward establishing open communication within an organization is to

• A) create a clear chain of command much like the one found in military organizations.
• B) set up a computer network.
• C) place suggestion boxes in every department.
• D) create an organizational culture that rewards listening.

Recognize and describe major concepts and scales used to measure stress, including the Social Readjustment Rating Scale and daily hassles.

Comprehend the cognitive appraisal model of stress and its relevance in stress perception and coping strategies.

Identify the role of major life events and daily hassles in psychological stress and physical health.

Distinguish between different stress theories and their founders, including general adaptation syndrome and the fight-or-flight response.

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Definitions:

External Stimuli

Events or occurrences outside of an organism that influence its behavior or physiological responses.

Internal Sensations

Feelings or experiences that originate within the body, such as hunger, thirst, or pain.

Consciousness

The condition of being conscious and able to contemplate one’s own being, perceptions, cognitions, environment, and life events.

Tape-Record

To capture audio or data onto magnetic tape or digital format for storage and later playback.