Operations Management in Service Industries Is About Creating a Good

question 156

True/False

Operations management in service industries is about creating a good experience for the customer.

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Definitions:

Professions

are occupations requiring specialized knowledge and often, formal education and qualifications, such as law, medicine, and engineering.

Civil Rights Legislation

Laws enacted to protect individuals from discrimination and ensure equal opportunity, regardless of race, religion, sex, or nationality.

Discriminating

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.

Race and Gender

The social categories and divisions based on physical characteristics of race and the biological and social distinctions between male and female.