Service Businesses Know That in Order to Delight Customers They

question 318

True/False

Service businesses know that in order to delight customers they must be able to anticipate their needs.

Understand the ethical and efficient handling of in-office emergencies and practitioner unavailability.

Know the standard medical abbreviations relevant to appointment scheduling.

Recognize the importance of being accommodating to patients’ physical and medical needs when scheduling.

Understand how to prepare and manage an appointment book effectively.

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Definitions:

Calculate

To determine or ascertain by mathematical methods; compute.

Direct Expense

Costs that can be directly attributed to a specific product, service, or department within a business.

Indirect Expense

Costs that are not directly attributable to a specific product or service, such as utilities or administrative salaries.

Rent

A periodic payment made by a tenant to a landlord in exchange for the use of land, a building, or other property.