Which of the Following Statements About Operations Management in the Service

question 228

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

• A) is all about providing the service at the lowest cost.
• B) should focus on providing customers with a good experience.
• C) has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
• D) has done a good job of increasing output, but a poor job of improving quality.

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Definitions:

Psychoactive Substances

Chemical substances that, when taken, alter brain function, resulting in temporary changes in perception, mood, consciousness, and behavior.

Excited Insanity

A state of extreme mental agitation and hyperactivity often leading to irrational or dangerous behavior, sometimes seen in psychiatric emergencies.

Ancient Chinese Medicine

A healing system developed over thousands of years in China involving practices such as acupuncture, herbal medicine, and massage.

Positive Force

An influence or factor that contributes to the positive development or well-being of individuals or communities.