For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Organizations

Groups or coalitions of individuals working together towards common goals or objectives, governed by structured management.

Environmental Safe Tungsten Bullet

A type of ammunition made from tungsten, a denser but environmentally less harmful metal than lead, designed to reduce pollution and harm to wildlife.

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The moral principles and standards that guide behavior and decision-making in marketing practices and activities.

Consumerism

The protection or promotion of the interests of consumers; the preoccupation of society with the acquisition of consumer goods.