________ Means Giving Employees the Authority and Responsibility to Respond

question 45

Multiple Choice

________ means giving employees the authority and responsibility to respond quickly to customer requests.

• A) Restructuring
• B) Delineating
• C) Empowerment
• D) Intrapreneuring

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Definitions:

Systematic Desensitization

A therapeutic technique used to reduce anxiety or fear responses by gradually exposing the individual to the feared object or situation while practicing relaxation exercises.

Deep Muscle Relaxation

A technique that involves tensing and then relaxing specific muscle groups to reduce stress and anxiety.

Speaker Anxiety

The nervousness or fear a person experiences before or during a public speaking event.

Trait Anxiety

A characteristic of an individual that denotes their tendency to perceive situations as threatening, leading to anxiety.