Which of the Following Statements Best Describes How Firms Must

question 30

Multiple Choice

Which of the following statements best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be ________.

• A) empowered with the authority to respond quickly to the unmet needs of customers
• B) closely supervised to reduce the risk of product liability and discrimination lawsuits
• C) eliminated and replaced with automated equipment whenever possible
• D) relieved of any burden to make a customer decision

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Definitions:

Asphyxiated

The state of being deprived of oxygen, leading to unconsciousness or death; suffocation.

Metaphorical

Relating to, using, or denoting a thing that symbolizes or stands for something else, especially in literature and art.

Literal

Pertaining to the exact meaning of words or text without interpretation or exaggeration.

Stipulative Definitions

Definitions that assign a meaning to a word for the first time, without regard for any previous meanings.