Which of the Following Balanced Scorecard Perspectives Focuses on Quality

question 51

Multiple Choice

Which of the following balanced scorecard perspectives focuses on quality and process improvement?

• A) Financial.
• B) Customer.
• C) Internal Business Process.
• D) Learning and growth.

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Definitions:

Class Conflict

A struggle between different social classes, typically between the working class and the capitalist class, over disparities in wealth, power, and status.

Unitarist View

A perspective in employment relations that sees the organization as an integrated entity with a shared goal, minimizing the role of conflict between employees and management.

Employment Relationships

The legal and practical connection between employers and employees, encompassing rights, responsibilities, and expectations.

Constituents

Individuals or groups represented by an elected official or organization, often used in the context of legislative bodies or unions.